Issuing Refund From Credit Balance

Document Version	v.4
Document Last Updated	2/14/2024
Software Version Documented	v.9.9.2

Issuing Refund from a Credit Balance

This will walk you through the steps needed to issue a refund from an AR Credit Balance.

Refund Account

Open up the Accounts, Manage Accounts.
Search for the Account and open them. Go to the Credit History tab and find the credits that you wish to issue a refund for or that add up to the credit balance.
Right-click and select “Write off”.
Select “Writeoff Income” as the ledger (or ledger of your choice). Repeat for additional credits that apply.

Issue a standalone refund for the total amount of credits. Go to Accounting, Standalone Payment/Credit.
Select Refund, pick method (refund type), the cash register, the credit ledger account “Writeoff Income” (or whatever you selected for a ledger), the debit ledger account "A/R undeposited cash sales" (or whatever ledger you will be pulling from for that day and this transaction), and amount along with an optional comment.
Click on Issue Refund. Print a Refund Receipt if you’d like the most convenient receipt printer.
You’re done! You can now verify the customer balance and double-check the ledgers to make sure it matches what you would expect as a verification step.